General Conditions of Use

Teachers submit their free ads Superprof by following the procedure on the site. You can post as many listings as you would like by categorizing the listings under subjects (arts, sports, science, for example) or by creating a subject.

Each listing must be different from the others and must have a specific title.

The listing must not contain misinformation, unlawful or misleading information. Listings may not contain the contact details of the teacher: address, phone, e-mail, web address... and are subject to listing removal and banning.

Teachers are committed to being fully transparent about their training and their references. Superprof is not responsible for any incorrect information provided by the teachers. It is the responsibility of the student to verify the information provided by the teacher on their listing.

The listing posting and dissemination are free but the teachers who would like to be placed ahead in listings can subscribe to the Professional Pass where his/her announcement is bumped up for 1 month. This pass costs ₹ 600.

The pass is automatically renewed by credit card or bank debit. Starting the first day of the subscription, at any time, the teacher may cancel by e-mail: namaste@superprof.com

Teachers must, however, notify Superprof one week before the renewal of the subscription, to allow enough time for it to be suspended before the next payment date.

Teacher's contact information is never sent to students except in the case where the teacher accepts a lesson request, thus indicating that they wish to send their contact information to the student to organize the first class.

All pages of the site are secured by the HTTPS protocol and navigation between pages is encrypted. All member information and data are encrypted. No data concerning bank cards is ever kept by Superprof, apart from the last 4 digits. Superprof does not sell or rent any information or data about its members. Superprof does not sell or rent any information or data about its members.

After consulting tutor ads, students can get in touch with the teachers they have selected. They then send a lesson request and message to all or as many tutors that match their needs. These messages must not contain any contact details and must limit contact to the Superprof website. i.e neither telephone numbers nor e-mail address’ nor Internet address are permitted in lesson requests. 

A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s). After a lesson request is accepted, tutor and student can then communicate via the chat feature of the website.   

In order to message tutors, you will be asked to pay a monthly subscription fee of ₹399 (this is the Student Pass), which is not connected with an individual teacher's rates. Your initial payment will only be fully processed once a tutor accepts your initial lesson request, i.e. clicks 'accept' on their dashboard.* It might, however, be held by your bank to guarantee payment in case of an accepted request before this.**

The Student Pass is ₹399 /month and allows students to message as many tutors as they wish during the period of subscription. The subscription is renewed automatically each month but the student can cancel the subscription at any moment through the student's account settings on their dashboard.* The subscription needs to be cancelled before the date of automatic renewal in order to avoid being charged for the next month of subscription. 

If several of the selected tutors accept a lesson request, the student will still only pay the student fee of ₹399 once and thus will be able to choose the tutor they prefer.

Once a class request is accepted by a teacher, and the contact details are transmitted to the student, Superprof will not be able to refund the student pass. The student can only be reimbursed if, due to the fault of the teacher, no lessons have taken place, including any free lessons. Depending on the case, proof may be requested in order to be able to reimburse. The Student Pass fee allows Students to contact and find teachers that are willing and able to teach them. If a teacher is willing to teach a student, but the student, for reasons unrelated to the tutor, decides not to follow through with the lesson, a refund will not be granted.

If the student is able to provide proof which confirms the unavailability of the teacher, Superprof will reimburse that month of the Student Pass. 

In the case that a teacher has refused to give lessons because the student has asked them to complete homework, coursework, exams, or other work on the student's behalf, a refund will not be given to the student.

Students and tutors should agree to pay for lessons and negotiate payment privately. Superprof is not responsible for these transactions. 

After consulting teacher's ads, students can get in touch with teachers they have selected. They then send a class request and message to all or as many tutors that match their needs. These messages must not contain any contact details and must limit contact to the Superprof website. i.e neither telephone numbers nor e-mail address’ nor Internet address are permitted in lesson requests.

A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s).

*For Payments via PayTM/UPI, the debit is instant (soon as you fill in your payment details) and the Student Pass subscription is not renewed automatically, ending after the period of 30 days. 

**If the teachers selected by a student are unavailable, our system automatically selects suitable and available teachers for that student. The student can accept to get classes with these teachers by clicking "Discuss"  through the dashboard. The student is now considered to have started using the Student Pass service, thereby activating the debit. Please note that 5 days after atleast 3 suggested teachers have agreed to teach the student, the Student Pass will be automatically debited from the student's account. 

1. General

Superprof SAS (whose registered office is at 51 rue du Faubourg Saint-Denis 75010 Paris, France) (“Superprof”, “we”, “our” or “us”), acting as data controller, is committed to protecting and respecting your privacy. This notice (the “Privacy Notice”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via this website or our mobile applications (the “Platforms“). 

This Privacy Notice (together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. What information do we collect from you and for how long?

We may collect and process the following data about you:

2.1. The information you give us

You may give us information, including information that can identify you (“Personal Data“), when you use our Platforms, by filling in forms on the Platforms (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail or otherwise, and when you report a problem with our Platforms.

The information you give us may include:

2.1.1. Mandatory information required to register for the service we provide on our Platforms or to access other services provided by us, including your name, email address, date of birth, gender, mobile phone number, IP address, Skype / Hangouts ID and password are required. All these fields are mandatory. Superprof will not be able to provide you with the services offered on our Platforms if the required information is not provided, consequently you will not be able to register for a user account on our Platforms

2.1.2. A photograph;

2.1.3. A postal address;

2.1.4. Details of your qualifications;

2.1.5. Your mini-portfolio;

2.1.6. A record of any correspondence between you and us;

2.1.7. A record of any requests you have made or related adverts you have placed with or through our Platforms;

2.1.8. Details of accounting or financial transactions including transactions carried out through our Platforms or otherwise. This may include information such as your payment card or bank account details, details of lessons that you have offered through our Platforms;

2.1.9. Details of your visits to our Platforms and the resources that you access;

2.1.10. Your replies to any surveys or questionnaires, such as your reviews on the lessons you have shared with other members of our community. Such information may be used for analytic & user understanding purposes;

2.1.11. Information we may require from you when you report a problem with our Platforms or our service, such as the subject of your request for support;

2.1.12. Location information when you have given consent to the collection and processing of this data; 

2.1.13. Certificates and other documents that you have agreed to provide to us.

2.2. Information we collect automatically

2.2.1. If you sign up via social media authentication methods, Superprof will access certain Personal Data (e.g. first name, surname, picture, email, number of Facebook friends, etc.) in your social media account pursuant to the applicable terms and conditions of these social media platforms. We may also collect some of your Personal Data when you interact with third-party social media features, such as “Like” functions.

2.2.2. With regard to each of your visits to our Platforms we may collect, in accordance with applicable laws and where required with your consent, information relating to the devices you use and the networks you are connected to when using our services. This may include the following information: your IP address, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, information about your visit including the URL clickstream to, through and from our Platforms, products you viewed or searched for, download errors, length of visits to certain pages, page interaction and any phone number used to call our customer service number. We collect this information through the use of various technologies including cookies.

2.2.3. We also collect aggregated information regarding your activity on our Platform (such as the amount of lessons offered, your message response rate, etc.). Such information may be published on your public profile on our Platform.

2.3. Data retention

Your data will be retained and secured indefinitely unless you explicitly request the complete deletion of all your data. To do so, please send an email to privacy@superprof.com titled Data Deletion. 

3. How do we use the information we collect from you?

We will use the information we collect:

4. Who are the recipients of the Information we collect from you and for which purposes?

4.1. When you use our services, some information about you is shared with the members of our communities, either on your public profile or during the request process (e.g. we give your telephone number to the members with whom you will have a lesson with).

4.2. We may receive and send information about you, including your Personal Data, if you use any of the platforms we operate or from other Superprof entities and affiliates, for the purposes outlined in this Privacy Notice.

4.3. We are also working closely with third parties which may be the recipients of your Personal Data such as:

4.4. We only share your Personal Data with any of these third parties in the following cases:

4.4.1. Where it is necessary to involve a third party service provider, for the performance of any contract we enter into with you in order to facilitate or extend our services (e.g. if we charge you any fees or collect any money from you in relation to any services on the Platforms);

4.4.2. As part of the request process and in order to provide the services, information such as your name, photography, mobile phone number and/or email address, may be displayed on the Platforms and/or passed on to tutors (if you are a student) or a students (if you are a tutor);

4.4.3. As part of our rating system, the reviews you write will be published on the Platforms. The reviews including your abbreviated name and photography are visible to all visitors of the Platforms;

4.4.4. We use analytics and search engine providers to assist us in the improvement and optimisation of our Platforms;

4.4.5. It is explicitly requested by you (e.g. with when using social media authentication methods);

4.4.6. We may distribute parts of our Platforms (including the lessons you have posted) for display on our business partners’ websites through API or widgets. In these cases, some information from your public profile may be displayed on these websites;

4.4.7. Superprof may also disclose your information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) respond to claims asserted against Superprof, (ii) to comply with legal proceedings, (iii) to enforce any agreement with our users such as our Terms and Conditions and our Privacy Policy, (iv) in the event of an emergency involving the danger of public health, death or physical injury to a person (v) in the framework of investigation or (vi) to protect the rights, property or personal safety of Superprof, its members or others ;

4.4.8. In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets; and

4.4.9. If Superprof or all or part of its assets are acquired by a third party, in which case Personal Data held by it about its members will be one of the transferred assets.

4.4.10. You authorise us to use your name, your profile picture, your content as part of commercial, sponsored or related content that we distribute or improve. We do not transmit your content or information for resale to any third party. 

4.5. In accordance with applicable laws and where required with your consent, we may combine information about you, including your Personal Data and cookie information, we send to and receive from our business partners. We may use this information and the combined information for the purposes set out above.

4.6. We draw your attention on the fact that if you decide to share your information, including Personal Data, with us through our business partners’ connecting services, any of our business partners’ privacy policies and/or notices may also be applicable to you, in addition to this Privacy Policy. We do not control the collection and/or the processing of your information eventually made by our business partners on their own platforms.

5. How do we use and moderate your messages?

5.1. We may review, scan, or analyse the messages you exchange with other members of our community through our Platforms for fraud prevention, service improvement, customer support purposes, enforcement of the contracts entered into with our members (such as our Terms and Conditions). For example, in order to prevent the circumventing of our online search engine, we may scan and analyse messages sent through our Platforms to check that they do not include any contact details or references to other websites.

5.2. We will never scan or analyse your messages with other members of our community for commercial and advertising purposes. We may use automated methods to carry out the moderation of these messages, but no automated individual decision-making is performed in this regard.

6. Targeted ads on social media platforms and our communications sent by e-mail and/or text messages

In accordance with applicable laws and where required with your consent, we may use the information you give us on our Platforms for electronic direct marketing purposes (e.g. (i) receiving our newsletters, invitations to our events or other communications that we think may interest you or (ii) serving you with targeted advertising on social media platforms or third parties websites).

For electronic marketing communications: You can withdraw your consent at any time by (i) unticking the relevant box in your member account, (ii) clicking on the unsubscribe link we provide in each Superprof communication sent to your attention or (iii) contacting us using the contact details provided in section 12 below.

For targeted ads and content:

7. Is your Information being transferred? How and where?

In principle, we store the Personal Data that we hold about you in the European Union (“EU“). However, since for example some of our service providers are based in countries outside of the European Union (“third countries”), we also transfer some of your data to third countries. This may include third countries where the European Commission has not taken the decision that such third country ensures an adequate level of protection (for example the United States). In that case, we ensure that the transfer is performed in accordance with the applicable legislation and that appropriate safeguards have been put in place (especially standard contractual clauses as issued by the European Commission) in order to guarantee a sufficient level of protection of individuals’ private life and fundamental rights.

By sending a request to the Group Data Protection Officer (dpo@superprof.com), we can provide you with the details regarding such appropriate safeguards (for example, the standard contractual clauses issued by the European Commission).

8. What are your rights in respect of your personal data?

8.1. You are entitled to receive a copy of your personal data that is in our possession (your right of data access).

8.2 You may request the deletion of personal data or the correction of inaccurate personal data (your right to erasure and rectification). Please note that we may keep certain information concerning you, as required by law, or when we have a legal basis to do so (e.g., our legitimate interest to keep the platform safe and secure for other users).

8.3 You have the right to object at any time (i) to the processing of your personal data for the purpose of direct marketing, or (ii) to the processing of your personal data for other purposes on grounds relating to your particular situation (your right to object to processing). Please note that in the latter case, this right only applies if the processing of your personal data is based on our legitimate interest.

8.4 You have the right to restrict the processing of your personal data (your right to restriction of processing). Please note that this only applies if (i) you contested the accuracy of your personal data and we are verifying the accuracy of the personal data, (ii) you exercised your right to object and we are still considering, as foreseen by the applicable law, whether our legitimate grounds to process your personal data in that case override your interests, rights and freedoms; or (iii) your personal data has been processed by us in an unlawful way but you either oppose the erasure of the personal data or want us to keep your personal data in order to establish, exercise or defend a legal claim.

8.5 You have the right to receive and/or have us transfer to another data controller a subset of personal data, that concern you and that you provided us with, and which we process for the performance of our contract or because you previously consented to it, in a structured, commonly used and machine-readable format (your right to data portability).

8.6 To exercise your rights, please contact the Group Data Protection Officer (see under Article 12).

8.7.You also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you believe that your rights have been breached.

9. Confidentiality of your password

Where you have chosen a password which enables you to access certain parts of our Platforms, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. Links to other websites and social media

Our Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy practices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

11. Changes to our Privacy Policy

Any changes we may make to our Privacy Notice in the future will be posted on this page. Where appropriate, we will notify you or seek your consent. Please check back frequently to see any updates or changes to our Privacy Policy.

12. Contact & Data Protection Officer

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your Personal Data, please use one of the following means:

Superprof

c/o Data Protection Officer

51, rue du Faubourg Saint-Denis 

75010 Paris (France)

Version dated 23 April 2020

By connecting to their dashboard, Superprof members can control their messages and ads.

The dashboard allows you to manage your profile information, announcements (add, delete, edit) and connect with tutors or students.

Teachers are required to respond as quickly as possible and to all students who have made requests. Without an answer, tutor announcements may be suspended until they have taken the time to answer their students.

Superprof reserves the right to filter these messages and directly contact the sender if it is deemed spam or messages do not match the purpose of the site.

Superprof reserves the right to keep and delete the exchanged e-mails.