I - General
Teachers' contact details are never passed on to students unless the teacher accepts the class requests and indicates that he/she wants to pass on his/her contact details to the student to arrange the first class.
All pages of the site are secured by the HTTPS protocol and the navigation between the pages is encrypted.
No credit card data is ever stored by Superprof, except for the last 4 digits.
Superprof does not sell or rent any information or data about its members.
After viewing the advertisements, students can get in touch with teachers they have selected.
Students can send a class request containing a personalised message to all the teachers who seem to correspond to their learning requirements. These messages should not contain any means of contacting the student other than through the Superprof website, i.e. no telephone number, no URL, no email address or postal address. A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s). After a lesson request is accepted, tutor and student can then communicate via the chat feature of the website.
In order to message tutors, you will be asked to pay a monthly subscription fee of ₹599 (this is the Student Pass), which is not connected with an individual teacher's rates. Your initial payment will only be fully processed once a tutor accepts your initial lesson request, i.e. clicks 'accept' on their dashboard.* It might, however, be held by your bank to guarantee payment in case of an accepted request before this.** The Student Pass is ₹599 /month and allows students to message as many tutors as they wish during the period of subscription. If several of the selected tutors accept a lesson request, the student will still only pay the student fee of ₹599 once and thus will be able to choose the tutor they prefer.
The subscription is renewed automatically (for card payments) each month but the student can cancel the subscription at any moment through the student's account settings on their dashboard.* The subscription needs to be cancelled before the date of automatic renewal in order to avoid being charged for the next month of subscription. *For Payments via Digital Wallet/UPI, the debit is instant (soon as you fill in your payment details) and the Student Pass subscription is not renewed automatically and will only be valid for a duration of 30 days.
If several of the selected tutors accept a lesson request, the student will still only pay the student fee of ₹599 once and thus will be able to choose the tutor they prefer.
If the teachers selected by a student are unavailable, our system automatically selects suitable and available teachers for that student. The student can accept to get classes with these teachers by clicking "Discuss" through the dashboard. The student is now considered to have started using the Student Pass service, thereby activating the auto-debit. Please note that 5 days after atleast 3 suggested teachers have agreed to teach the student, the Student Pass will be automatically debited from the student's account.
The student can only be reimbursed if the teacher is unavailable. Depending on the case, proof may be requested in order to proceed with the refund. Please note that if the request for a refund in the event of the teacher's unavailability is accepted, the deactivation of the Student Pass remains the responsibility of the member, who is invited to follow the cancellation procedure to stop the renewal of the subscription fee.
In the case that a teacher has refused to give lessons because the student has asked them to complete homework, coursework, exams, or other work on the student's behalf, a refund will not be given to the student. Once a class request is accepted by a teacher, and the contact details are transmitted to the student, Superprof will not be able to refund the student pass. The student can only be reimbursed if, due to the fault of the teacher, no lessons have taken place, including any free lessons. Depending on the case, proof may be requested in order to be able to reimburse. The Student Pass fee allows students to contact and find teachers that are willing and able to teach them. If a teacher is willing to teach a student, but the student, for reasons unrelated to the tutor, decides not to follow through with the lesson, a refund will not be granted. If the student is able to provide proof which confirms the unavailability of the teacher, Superprof will reimburse that month of the Student Pass.
Superprof does not interfere in the payment process between students and the teachers. Students must pay tuition fee directly to the teacher.
Superprof SAS (whose registered office is located at 51 rue du faubourg Saint-Denis 75010 Paris, France), as the data controller, attaches great importance to the protection and respect of your privacy. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our platform (the "Platform") accessible from the website www.superprof.co.in.
This policy sets out how we process the personal data we collect and that you provide to us. Please read this document carefully to understand our practices regarding the processing of your personal data by us.
2. The information we collect
We may collect and process the following data:
2.1. The information you provide directly to us
By using our Platforms, you are required to transmit information to us, some of which is likely to identify you ("Personal Data"). This is particularly the case when you fill in forms (such as the registration form), when you contact another member of Superprof, when you contact us - whether by telephone, email or any other means of communication - or when you report a problem.
The information you give us may include:
2.1.1. Mandatory information required to register for the service we provide on our Platforms or to access other services provided by us, including your name, email address, date of birth, gender, mobile phone number, IP address, Skype / Hangouts ID and password are required. All these fields are mandatory. Superprof will not be able to provide you with the services offered on our Platforms if the required information is not provided, consequently you will not be able to register for a user account on our Platforms ;
2.1.2. A photograph ;
2.1.3. A postal address ;
2.1.4. A copy of all exchanges or correspondances between you and Superprof;
2.1.5. A record of any requests you have made or related adverts you have published with or through our Platforms ;
2.1.6. Details of accounting or financial transactions including transactions carried out through our Platforms or otherwise. This may include information such as your payment card or bank account details, details of lessons that you have offered through our Platforms ;
2.1.7. Details of your visits to our Platforms and the resources that you access ;
2.1.8. Your replies to any surveys or questionnaires, such as your reviews on the lessons you have shared with other members of our community. Such information may be used for analytic & user understanding purposes ;
2.1.9. Information we may require from you when you report a problem with our Platforms or our service, such as the subject of your request for support ;
2.1.10. Location information when you have given consent to the collection and processing of this data ;
2.2. Any data that we collect automatically
2.2.1. If you sign up via social media authentication methods, Superprof will access certain Personal Data (e.g. first name, surname, picture, email, number of Facebook friends, etc.) in your social media account pursuant to the applicable terms and conditions of these social media platforms. We may also collect some of your Personal Data when you interact with third-party social media features, such as “Like” functions.
2.2.3. We also collect aggregated information regarding your activity on our Platform (such as the number of ads posted, your response rate to messages, your date of registration, your average number of reviews received, etc.) which may be displayed on your public profile.
2.3. Data Rentention / How long do we keep your data
Your data will be retained and secured indefinitely unless you explicitly request the complete deletion of all your data. To do so, please send an email to firstname.lastname@example.org with the subject titled Data Deletion.
3. How do we use the information we collect from you?
3.1 To fulfil contracts entered into between you and us or between us and our business partners and to provide you with information and services requested. This processing is necessary for the performance of our respective contractual obligations.
3.2 Sending you information about our services (such as course booking confirmations) by email, SMS or other means of communication. This processing is necessary for the performance of our respective contractual obligations and/or is carried out with your consent.
3.3 Collecting your payments. This processing is necessary for the performance of our respective contractual obligations.
3.4 Allow you to personalise your profile on our Platforms. This processing is carried out on the basis of your consent.
3.5 To enable you to communicate and exchange with other members of our community. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
3.6 To provide you with access and communication with our customer relations department. This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defence of legal claims.
3.7 To ensure compliance with applicable legislative laws and our terms and conditions of use. Certain breaches that we regard as inappropriate may lead to the suspension of your account; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defence of legal claims.
3.8 To send you, in accordance with applicable laws and with your consent where required by law, marketing, advertising and promotional messages and information relating to the use of our services, booking arrangements or to suggest and advise you of goods or services which may be of interest to you. We may also use your data to send you advertising messages that may be of interest to you on social networking platforms or third party sites. If you would like more information about this, please refer to the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest (providing you with relevant information).
3.9 In order to inform you of changes to our services. This processing is necessary for (i) the performance of our respective contractual obligations, (ii) the fulfilment of our legal obligations and/or (iii) the establishment, exercise or defence of legal claims.
3.10 To manage our Platforms and to perform internal technical operations in the context of problem solving, data analysis, testing, research, analysis, studies and surveys. This processing is based on our legitimate interest (ensuring the security of our Platforms and improving their features).
3.11 To improve and optimise our Platforms, in particular to ensure that the display of our content is tailored in the most effective manner for you and for your device. This processing is based on our legitimate interest (providing you with relevant content).
3.12 To enable you to use the interactive features of our services, when you choose to do so. This processing is necessary for the performance of our respective contractual obligations and/or is carried out with your consent.
3.13 To assist us in maintaining a safe and secure environment on our Platforms. This processing is (i) based on our legitimate interest (ensuring the security of our Platforms), (ii) necessary to comply with our legal obligations and/or (iii) necessary for the establishment, exercise or defence of legal claims.
3.14 To understand/evaluate the effectiveness of the relevant advertising messages we send and tailor to our members. This processing is based on (i) our legitimate interest (measuring and optimising the effectiveness of our campaigns) and/or (ii) upon your consent.
4. Who are the recipients of the information we collect and why do we give them this information?
4.1. In the course of using our services, some of your information is shared with other members of our community, either through your public profile or as part of the class request process (for example, we share your phone number with people you have requested to have classes with).
4.2. We also work closely with third party companies who may have access to your Personal Information, including :
Social networking platforms that may offer features that allow you to integrate information from your account on their platform into your Superprof profile ;
Subcontractors we use for technical services, payment services, identity verification and analytical solution providers.
4.3. We only share your data with the third parties mentioned in 4.2. above in the following cases :
4.4.1. Where we use a service provider in connection with the performance of any contract between you and us or in order to provide or improve our services (for example, in connection with payments made via our Platforms);
4.4.2. As part of the class request process, in order to provide the requested services, we may display on our Platforms or transmit to another member (passed on to tutors (if you are a student) or a students (if you are a tutor)) some of your Personal Data such as your first name, photograph, mobile phone number or e-mail address ;
4.4.3. As part of our rating system, the reviews you write will be published on the Platforms. These reviews, which contain your first name and photograph, are visible to all visitors to our Platforms ;
4.4.4. We use analytics and search engine providers to assist us in the improvement and optimisation of our Platforms ;
4.4.5. When you specifically request it (e.g. when you use the authentication methods provided by social networks), subscribe to a service provided by one of our partners, ask to benefit from an offer or a good deal from one of our partners) ;
4.4.6. Where we are legally required to do so or believe in good faith that it is necessary to do so in order to (i) respond to any claim against Superprof, (ii) comply with any legal request, (iii) enforce any contract entered into with our members, such as the Terms of Service, (iv) in the event of an emergency involving public health or personal safety, (v) in connection with investigations or enquiries, or (vi) to protect the rights, property, or safety of Superprof, its members, or any third party ;
4.4.7. In the event that we sell or acquire a business or assets, in which case we reserve the right to share your Personal Data with the prospective seller or buyer of that business or assets.
4.4.8. If Superprof or any of its assets are acquired by a third party, the data in our possession will, where appropriate, be transferred to the new owner.
4.4.9. In accordance with applicable laws and with your consent where required, we may aggregate data about you that we receive or send to our business partners, including some or all of your Personal Information and information collected through cookies. This aggregated information will only be used for the purposes described above.
4.4.10. Please note that if you choose to give us access to some of your information, including Personal Information, through the connection services provided by our business partners, their privacy policies are also enforceable against you. We have no control over the collection or processing of your data by our business partners on their own platform.
4.4.11 You give us permission to use your name, profile picture and content in connection with any commercial, sponsored or associated content that we distribute or enhance.
4.5 You can delete your account directly from your dashboard in the profile area or email us at email@example.com to have a member of our team delete your account. We do not store any data from deleted accounts in our back office.
We do not pass on your content or information for resale to any third party company.
5. How do we use and moderate your messages ?
5.2. We will never view, scan or analyse your messages with other members of our community for commercial and advertising purposes. Where possible, we may use automated methods to carry out the moderation messages sent between members via our Platforms, but no automated/individual decision-making is performed in this regard.
6. Targeted ads on social media platforms and our communications sent by e-mail and/or text messages
In accordance with applicable law and with your consent where required, we may use the data you provide to us on our Platforms for marketing purposes (for example to (i) send you our newsletters, (ii) send you invitations to our events or other communications that may be of interest to you, and (iii) display targeted advertisements on social media platforms or third party sites).
With respect to promotional emails: you may withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) contacting us as described in Section 13 below.
With regard to targeted advertising and content :
On social networking platforms (e.g. Facebook, Twitter): you can object to this processing at any time by configuring the advertising settings via your social media account.
7. Is your information being transferred? Where and how ?
In principle, we store the Personal Data that we hold about you in the European Union (“EU“). However, since for example some of our service providers are based in countries outside of the European Union (“third countries”), we also transfer some of your data to third countries. This may include third countries where the European Commission has not taken the decision that such third country ensures an adequate level of protection (for example the United States). In that case, we ensure that the transfer is performed in accordance with the applicable legislation and that appropriate safeguards have been put in place (especially standard contractual clauses as issued by the European Commission) in order to guarantee a sufficient level of protection of individuals’ private life and fundamental rights..
By sending a request to the Group Data Protection Officer (firstname.lastname@example.org), we can provide you with the details regarding such appropriate safeguards (for example, the standard contractual clauses issued by the European Commission).
8. What are your rights in respect of your personal data ?
8.1. You are entitled to receive a copy of your personal data that is in our possession (your right of data access).
8.2. You may also request the deletion of your Personal Data and the rectification of erroneous or obsolete Personal Data ("right of deletion and right of rectification") by writing to us at email@example.com. Please note that we may retain certain information about you where we are required to do so by law or where we have a legitimate reason to do so. For example, if we believe that you have committed fraud or violated our Terms of Service and we wish to prevent you from circumventing the rules applicable to our community.
8.3. You have the right to object at any time (i) to the processing of your personal data for the purpose of direct marketing, or (ii) to the processing of your personal data for other purposes on grounds relating to your particular situation (your right to object to processing). Please note that in the latter case, this right only applies if the processing of your personal data is based on our legitimate interest.
8.4. You have the right to limit the processing of your Personal Data ("right to limit"). Please note that this right only applies if (i) you challenge the accuracy of your Personal Data during the period of time required for us to verify its accuracy; (ii) in the event of unlawful processing by us and you request a restriction of their use rather than erasure; (iii) we no longer need the Personal Data for the purposes of processing but they are still necessary for you to establish, exercise or defend legal claims; (iv) in the event of your exercising your right to object for the duration of the verification as to whether our legitimate grounds prevail over yours.
8.5. You have the right to object at any time (i) to the processing of your personal data for the purpose of direct marketing, or (ii) to the processing of your personal data for other purposes on grounds relating to your particular situation (your right to object to processing). Please note that in the latter case, this right only applies if the processing of your personal data is based on our legitimate interest.
8.6. You have the right to receive and/or have us transfer to another data controller a subset of personal data, that concern you and that you provided us with, and which we process for the performance of our contract or because you previously consented to it, in a structured, commonly used and machine-readable format (your right to data portability).
8.7. You also have the right to define directives concerning the fate of your Personal Data after your death.
8.8. To exercise these rights, you may contact our Data Protection Officer in the manner set out in Article 13 below.
8.9. Confidentiality of your password
You are responsible for maintaining the confidentiality of the password you choose to access your account on our Platforms.
You agree to keep this password secret and not to disclose it to anyone.
8.10. In accordance with article 223-2 of the French Consumer Code, both students and teachers of Superprof can subscribe to a list of opposition to telephone solicitation.
9. Links to other websites and social networks
Our Platforms may occasionally contain links to the websites of our partners or third party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these websites of the information collected when you click on these links. We encourage you to review the privacy policies of these sites before submitting your Personal Information to them.
In accordance with articles of the Consumer Code L.611-1 and following, it is provided that for any dispute of a contractual nature which could not be resolved within the framework of a complaint previously submitted to our customer service department, you may, in your capacity as a consumer, have recourse to mediation free of charge by contacting the National Association of Mediators (ANM) either by post or in writing to 62, rue Tiquetonne, 75002 Paris, France, or by e-mail by filling in the online referral form at the following address: www.anm-conso.com.
- sending an email to our Data Protection Officer at firstname.lastname@example.org
- or by sending us a letter to the following address Superprof SAS - For the attention of the Data Protection Officer – 51 rue du faubourg Saint-Denis 75010 Paris.
III - Right of withdrawal
In accordance with Article L. 221-18 of the Consumer Code , « the consumer has a period of fourteen days to exercise his or her right of withdrawal from a contract concluded at a distance, following canvassing by telephone or off-premises, without having to give any reason for his or her decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25 .
The period referred to in the first paragraph shall run from the day of the conclusion of the contract.
The right of withdrawal can be exercised by contacting Superprof as follows :
1 - Send an email to email@example.com with the subject: "Right of withdrawal".
2 - The email must contain the right of withdrawal form in accordance with the law download here.
You can also send the withdrawal form to the following address Superprof SAS, 51 rue du faubourg Saint-Denis, 75010 Paris. If you exercise your right of withdrawal within the above-mentioned period, only the price of the connection with the teacher (₹599 for student pass) or the pro pass subscription (₹600 monthly subscription or ₹5000 yearly subscription) will be refunded.
Following receipt of the email or letter, the Superprof team undertakes to refund the member the amount paid within 14 days.
The Subscriber may, if he/she wishes, immediately access the paid services without waiting for the end of the withdrawal period, in accordance with Article L.221-25 of the Consumer Code.
However, if the subscriber logs on to his account and uses the services before the expiry of this period, this first connection after the subscription constitutes an express request by the subscriber to have immediate access to the paid services.
The subscriber who has requested the paid services before the end of the withdrawal period shall pay an amount proportionate to his use of the services.
Superprof will then reimburse the subscriber the price of the subscription minus the amount corresponding to the number of days elapsed between the day of the first use of the subscription and the day of receipt by Superprof of the request for withdrawal, it being specified that any day started is due.
Consequences of withdrawal
Refunds will be made within 14 days of Superprof being informed of the subscriber's decision to withdraw, by the same means of payment used by the subscriber for the initial transaction, unless the subscriber instructs otherwise.
Exception to the right of withdrawal
You cannot cancel an order for a Student Pass if it was initiated at your request and the teacher has agreed to you exchanging your contact details, thereby acknowledging that you lose your right of withdrawal.