Practical approach - Analysing the core need of the students and addressing the actual requirement that the student has - building up required skills step by step in order to upgrade the level of ability needed for the student to perform that particular skill in question and excel through the same.
12 years of total experience with 6 years in training voice and accent and various soft skills like "presentation", "public speaking", "assertiveness" "telephonic", "e-mail writing", "English Communication"(from basic to advanced), "US accent", "UK accent", "neutralization of accent" etc.
Classes are interactive, focussed on developing actual skills of the students compared to just sharing and transferring the knowledge. Approach is based on real life examples which can be implemented in practical life. Information shared are actually advised to be practised in the practical life.
Flat # 204, Suguna Opal Apartment
1st Main, Chinnanna Layout, KB Sandra,
RT Nagar, Bangalore-560032
To be involved in projects where I can utilize my skills and creativity in a system that effectively contributes towards both personal and organizational growth.
Highly skilled Voice & Accent Trainer with extensive knowledge of linguistic patterns and accents. Incorporates the idea of speech therapy techniques in assisting students with learning different accents efficiently
Certified Soft Skills Trainer having extensive experience with making presentations, conducting assessments and identifying training needs
Excellent knowledge of sound formation and use of breathing
Strong understanding of sounds from a variety of languages
Excellent understanding of speech therapy techniques required for Voice & Accent Training
Strong knowledge of soft skills affecting the overall functioning of various industries
Excellent verbal and written Communication Skills
Great Interpersonal Skills
Amazing ability to help workers in many industries improve upon skills
12 Years in workforce
6 Years in this role
MBA Human Resource Management
Degree B Pharmacy
Certification Soft Skills Training
Summary of Experience
Delivered over 50 training workshops for National and International Clients.
Designed and created workshops on topics such as Business Communication, Presentation Skills, Team Building, Assertiveness, Business Writing and Interview Skills
Attended consultation meetings with clients to understand and target their training need
Designed training materials and standard operating procedures for corporate clients
Conducted online and classroom training for students from different backgrounds and destinations.
Worked on a variety of content writing projects
Visiting faculty at International Institute Of Business Studies Bangalore.
A) English Centre, Bangalore (2016 - 2018)
Training – Accent, Soft Skills
Trained individuals and groups on accent (Neutral, US and UK) and soft skills for corporate and individuals.
Organized and managed “Train The Trainer” programme for the in house trainers in order to upgrade their skills several times
Contributed in the advancement of the training materials to keep them up to date by writing and developing content
B) US English Academy, Bangalore (2014 - 2016)
Training – Accent, Soft Skills
Planned, created and executed training programs and techniques for associates.
Analysed training needs and facilitated workshops and training programs for individuals and groups.
Implemented tracking mechanisms to analyse the results of workshops and training programs.
C) Cognizant Technology Solutions, Bangalore (2010 to 2011)
Operations and Training
Prepared SOP (Standard Operating Procedure) and trained new hires on the process, US Accent and Culture.
Conducted New Hire and Refresher Training Programs on Language Enhancement, Communication Skills, Grammar Skills, Business Writing Skills, Customer Service, Telephone Etiquette, E-mail Etiquette and Corporate Culture
Compiled statistics, evaluated data, formed conclusion, and presented project recommendation to the management.
Scheduled and executed training calendar, evaluated training programs and collated feedback
Conceptualized and developed training methods for improved performance & productivity
Identified training needs across levels, managed regular assessments of training needs and customized training programs to meet specific requirements
D) WNS Global Services, Bangalore, (2006 to 2010)
Worked closely with the Underwriting, Claims and Fraud team
Worked with Director of underwriting process overseas on training plans training modules, session plans, course outlines, assessments and worksheets for various training programs
Delivered and evaluated several training programs concerning domain, industry, and solution areas
Provided written and verbal feedback to the associates after data analysis following call monitoring sessions, evaluated results of implementation
Prepared training manuals, feedback survey forms, and support materials
Monitored and evaluated the effectiveness of all underwriting training programs
Maintained the training calendar
E) Convergys India Services: (2004 to 2006)
Assistant Team Leader – Operations
Helped agents with their queries during calls, monitored calls, provided feedback and maintained files for team members
Co-ordinated with the Business Training Leads and HR Team for process effectiveness of several training initiatives
Conducted written and verbal feedback sessions
Conceptualized and developed materials and plans for improved performance & productivity
Worked with various stakeholders/clients/business to perform gap analysis and identify general or specific training needs to develop the necessary content for training
Senior Customer Care Officer
> Worked for Credit Card Sales Process
> Interacted with customers to address their needs and queries
> Provided solutions to contribute towards customer satisfaction and delight.
Earned several Certificates of Appreciation for my contribution towards quality and excellent services to the customers in Convergys India Services.
Was rewarded with the Quality Excellence honour for three consecutive months in Cognizant Technology Solutions for maintaining excellent quality services
Course Year of passing University Institute Percentage
M.B.A 2013 ISBM ISBM 84.6%
B.Pharmacy 2004 Rajiv Gandhi University, B’lore KLES College of Pharmacy, B’lore 70.7%
10 + 2
(Bio-Sci) 1998 WBCHSE RGHS, Kolkata 58.5%
10th Std 1996 WBBSE RGHS, Kolkata 70.4%
Neutral, US & UK Accent
Telephone Skills & Etiquette
Because she is the best teacher . I like teacher mounata.
Mounata helped me in developing a neutral accent while speaking English. I really liked the way course was structured and the simple yet effective way of imparting yet. Developing a good voice takes lot of self effort, but a good trainer goes a long way. I highly recommend Mounata if you are looking to improve your English pronouciation.
My motivation teacher, I’m glad to study with you
She's the best of the five teachers I've ever met in India. She developed me by teaching me to my level. I want to keep studying with her. She has the best ability to teach someone and is the best teacher.
You know how to send easy information to a student because of that I like to study with her ,
« Mounatha Mam is very good teacher .....As I know she teach very well and her way of teaching is different that make easy to grap and very comfotable....her dedication towards the student .
Mounatha mam thanks for your help
Mounata is a wonderful English teacher who developed me.
Before, I hated studying English. Sometimes I tried but always failed.
Of course when I was in young, my school kept teaching me English but I’ve never understood it.
Fortunately, after learning grammar from her, I started to understand English. Since then, I am still studying English. I think that Her enthusiasm and ability for teaching are excellent.
I think it will be hard to meet another wonderful teacher as she is. Thanks a million, Mounata
Mounata has great command about the subject and language. Her teaching techniques are easy to understand and implement. A great person and a coach with positive attitude.
I have seen her teach. She has great knowledge n skills to impart to the students. She explains amazingly well. She is very dedicated to her profession. The way she teaches is interesting n makes the subject fun to learn. She is sure to help n guide students reach heights of success!
Mounata biswas has excellent teaching skill through which anyone can understand the English language easily!
An Expert Voice and Accent and Soft Skills Trainer (12 years of experience) training students of various different levels on English Communication...
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