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₹600/hr
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Response Time 24hr
Classes offered by Madhuri
  • Individual
  • In group
The classes will be held
  • By webcam
Taught subjects
  • Vocabulary - English
Levels
  • All Levels

Hi, I'm a Recruiting Manager at a start-up and I would love to teach English for all the starters and for someone who is looking for a professional language. I would like to provide online classes any

Methodology

My teaching method is a layman method. I would love to give an end to end knowledge and proficiency in the language. I want to spread my knowledge to the one who needs it and make sure even they are achieving their goals without any hesitation.

Background

I'm a Recruiting Manager at a start-up. I did my Graduation and gave some home tutions in my college days. Love to Teach. Want to spread my knowledge to the one who needs it and make sure even they are achieving their goals without any hesitation.

Rates

Rate for online classes : ₹600/hr
Rate for 5 hours of classes : ₹2,500
Rate for 10 hours of classes : ₹5,000
Classes offered by Madhuri
Individual
In group
The classes will be held
webcam
Taught subjects
  • Vocabulary - English
Levels
  • All Levels

Madhuri's CV

Madhuri



CAREER OBJECTIVE: Seeking a challenging position in an esteemed organization that gives me ample scope for value addition in terms of knowledge and experience while making a positive contribution towards the accomplishments of organizational goals & at the same time provide growth.


EDUCATION



PURSUING BA, JOURNALISM FROM, SMUDE

12TH PASSED FROM, INTERMEDIATE BOARD 2009

10TH PASSED FROM, SSC BOARD 2006


PROFESSIONAL EXPERIENCE


ÉLANSTREET.COM (VITASTAA ONLINE SERVICES PVT LTD), Bangalore, India

Designation: Assistant Manager – Customer Support & Operations (Jan 2016 – March 2018)

Élanstreet.com is online shopping e-commerce portal for personal styling services.


Key Responsibilities (Customer Support):

Primary responsibility is to take inbound calls/emails and resolving customer queries

Resolving the escalations raised by customer support /operations team

Coordinating with internal teams in resolving customer queries

Coordinating with customers and convincing customers to accept alternates given by the procurement team on the unavailability of stock which customers ordered

Out calling customers and keep them informed the status on the stock if there is any delay.

Out calling the customer for manual order confirmations (COD).

Online chat support on software called Zopim to assist the customers and to help them and get it resolved as per their queries.

Key Responsibilities (Order Management):

Catalog/Products uploading on the backend and arranging them in sequence to get the products live on Website.

Order Creation – Placing orders on software called Magento

Order Modification – Modifying existing orders

Order Fulfillment – Coordinating with Vendors in fulfilling the orders

3PL Escalations – Coordinating with 3PL on delay in deliveries, Reverse pick-up and ensuring shipments deliver on time

Coordinating with vendors for any returns and replacement

Coordinating with finance & accounts team regarding refunds and ensuring refunds arranged for cancellation/alterations done on prepaid orders

Handling Admin activities.

Interviewing the candidates as per the requirement.

Social Media Marketing: Posting ads on Twitter, Facebook, Google + & Linkedin.


Key Responsibilities (Personal Secretary):

Scheduling meetings and blocking calendar for CEO of the company

Updating all the expense details for financial purpose.



ZOFFIO.COM (ARCADIA TECHNOLOGIES PVT LTD), Bangalore, India

Designation: Senior Customer Support Executive (April 2014 – Jan 2016) Zoffio.com is online shopping e-commerce portal for all office needs

Key Responsibilities (Customer Support):

Primary responsibility is to take inbound calls/emails and resolving customer queries

Raising escalations as per customer queries

Coordinating with internal teams in resolving customer queries

Coordinating with customers and convincing customers to accept alternates given by the procurement team on the unavailability of particular stock which customers ordered

Out calling customers and keep them informed the status on the stock if there is any delay.

Out calling the customer for manual order confirmations (COD / CHOD).

Key Responsibilities (Order Management):

Order Creation – Placing B2B & B2C orders on software called Magento

Order Modification – Modifying existing orders on an application called Uniware

Order Fulfillment – Coordinating with the procurement team in fulfilling the orders

3PL Escalations – Coordinating with 3PL on delay in deliveries, Reverse pick-up and ensuring shipments deliver on time
Coordinating with Warehouse team for any returns and replacement

Coordinating with finance & accounts team regarding refunds and ensuring refunds arranged for cancellation/alterations done on prepaid orders

Generating SLA report on every alternate day from an application (Uniware)

Sharing the extracted SLA report to the procurement team and take an update on the stock of each and every line items which customers had ordered



BRAIN FORCE EDUCATION SOLUTIONS PVT. LTD., BANGALORE, India

Designation: Sales Executive (November 2012 to April 2013)
Edureka is online Instructor-led live online courses with 24x7 on-demand support.


Key Responsibilities:

Primary responsibility is to research about all the different courses conducted online. Calling all the enrolled students to attend the online classes and assisting them in case if they find any problem in attending the classes.

Online chat support on software called Zopim to assist the students and to help them in their doubts as per their queries.

Counselling the students to understand the course benefits and why they need to join As well as about their placements.



VENTURE INFOTEK GLOBAL PVT. LTD., BANGALORE, India

Designation: Customer Support Executive (December 2011 to June 2012) e-payment services.


Key Responsibilities:

Primary responsibility is to take inbound calls of different partners like IOCL, BPCL, Shell & Bank transaction Authorizations.

Assisting customer in using their swiping machines.

Resolves the queries of customers as per the concerned requests.


BCUBE IT SERVICES, GURGAON, India

Designation: Customer Service Executive (June 2010 to December 2010)

Job Responsibility is to take inbound calls related merchant queries of different mobile networks on a process called Oxygen.


TECHNOLOGY SUMMARY



MS Office (Word, Excel, PowerPoint), Powerpoint,

Linux Ubuntu / Mint (Libre Office, Calc, Draw, Impress, Math, Writer)



PERSONAL DATA





PROFESSIONAL STRENGTH



Disciplined, straight forward and honest

Sincere and committed

Taking initiatives and accepts responsibilities cheerfully

Willingness to ‘Go an Extra Mile’ to achieve targets


Declaration:

I declare that the above-mentioned information’s are absolutely true and correct to my knowledge.




Date:-

Place:-


Madhuri

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at her home at your home By webcam
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5 hours Not available Not available ₹3,000
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