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Bharath

  • Hourly rate ₹200
  • Response Time 24h
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IT professional giving Excel lessons for professionals and students with 5 years of advanced Excel level experience

About the lesson

IT professional giving Excel lessons for professionals and students with 5 years of advanced Excel level experience

Excel is a essential and evergreen tool for both students, professionals and households.
being an expert in excel enhances you resume value at least 10 folds

subjects

  • Microsoft Excel

languages

  • English

levels

  • Primary School
  • Middle School
  • Class 10
  • +12

    Higher Secondary School

    Class 12

    Adult education

    Undergraduate

    Masters

    Postgraduate Diploma

    Doctorate

    Beginner

    Intermediate

    Advanced

    Professional

    children

About Bharath

 Preparing Pareto graphs based on the requirement.
 Creating and using Dashboards and reports to portray the Customer Care performance on daily, weekly and monthly basis.
 Generating the reports, scheduled as well as ad hoc reports to the process managers as well as clients with maximum accuracy and within the time frame.
 Observing the trends and updating the process managers about the scope of improvement and anomalies in the regular flow of the process.
 Generating Agent score cards (monthly and quarterly used for performance reviews).
 Conducting Operations call (daily Huddle) with all the process managers and director of the process and updating about the previous day and current day SL and ongoing MIs if any.
 Updating all the Agents about their performance daily and also generating necessary reports to supervise their login/logout and break adherence.
 Generating daily MBF (Management by Facts) and keenly noting performance of different teams located in different sites on a daily basis.
 Scheduling the agents and updating their schedules on WFM (Impact 360 by Verint) and approving exceptions based on the situation and generating reports to monitor the schedule adherence.

Rates

packages

  • 5h: ₹800
  • 10h: ₹1,600

webcam

  • ₹200/hr

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